Terms of service

Last updated: 19 July 2026

Overview

This website is operated as Eco Bloom Supplies by Martlaz Limited, Company Number 16614951, using Shopify. Browsing the storefront does not create an order or service contract.

Store readiness

The storefront is prepared for customers in Australia. Ordering must remain paused until the public currency, payment methods and Australia-only shipping settings are confirmed in Shopify.

Product information

We aim to describe materials, finishes, included items and care clearly. Colours may vary slightly by display. Decorative objects shown with a product are not included unless stated in the “What is included” section.

Orders and payment

An order is confirmed only after the payment provider authorises the transaction and an order confirmation is issued. The price shown on the product page is the final product price, with no hidden product fees.

Returns

The Return and Refund Policy forms part of these terms. The customer pays return shipping, there is no restocking fee and confirmed defective or incorrect items are handled without requiring paid return shipping.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other mandatory law applicable to a transaction.

Prohibited use

The site may not be used for fraud, malicious interference, unlawful activity, unauthorised copying or attempts to compromise security.

Contact

Email support@ecobloomsupplies.com or use the contact form. Customer service is available Monday to Friday, 9:00 AM–5:00 PM AEST (GMT+10), with responses within 24–48 hours on business days.